I’m a UX/UI designer with experience in complex enterprise products and AI-assisted experiences. I turn business and user requirements into clear, intuitive flows, interfaces, and prototypes, working closely with product, development, and stakeholders.
Experience
Capgemini
2021 — Present
UX/UI Specialist
Designing enterprise products across service management, employee experience, and AI-assisted support.
Enterprise Experience Management Platform — Designed and evolved a multi-module platform supporting employee experience, service management, monitoring, and administration. Worked across complex configuration flows, dashboards, knowledge-management experiences, and operational tools, with a focus on consistency, scalability, and clear information architecture.
AI-Assisted Service Desk Platform — Led a complete redesign of a legacy service desk platform, deconstructing the existing product, gathering knowledge across the team, and rebuilding the experience from the ground up to improve agent workflows. The new platform covered chat, calls, ticketing, knowledge support, admin configuration, and integrations with tools such as Nexthink and Systrack.
